Shipping policy
Shipping Policy
Thank you for shopping with RetroReal, operated by Wild Orchid Garden LLC. This page explains where we ship, how much it costs, and how long delivery takes.
Where We Ship
We currently ship to all European Union member states and the United Kingdom. [Add “and the United States” if applicable.] We do not ship to other countries at this time.
Processing Time
Orders are processed within 1–2 business days (Monday to Friday, excluding US federal holidays). Orders placed after 2:00 PM (Pacific Time) or on weekends are processed the next business day. You will receive a confirmation email once your order has shipped.
Delivery Times and Costs
We offer two shipping options on every order, with no minimum order value:
You can choose your preferred option at checkout. Delivery times are estimates and start from the day of shipment, not the day of order. During peak periods (for example, November–December) and customs processing, delivery may take longer.
Carriers and Tracking
We ship with [USPS / UPS / FedEx / DHL Express]. Every order includes a tracking number, which is sent to your email address once the parcel has shipped.
Customs, Duties, and Taxes
Because our orders ship from the United States, orders to the European Union and the United Kingdom may be subject to import VAT, customs duties, and carrier handling fees. These charges are set by local authorities and are the customer’s responsibility unless stated otherwise at checkout. We have no control over these charges and cannot predict their amount. Refusing to pay them may result in the parcel being returned to us, in which case the original shipping cost and any return fees may be deducted from your refund.
[If you collect EU VAT at checkout through IOSS, replace the EU part of this section with: “For EU orders, import VAT is collected at checkout, so you will not pay VAT on delivery. Customs duties may still apply in some cases.”]
Incorrect Address
Please check your shipping address carefully before completing your order. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery. Additional shipping charges may apply.
Lost or Damaged Parcels
If your order has not arrived within 14 days of the estimated delivery date, or arrives damaged, please contact us at support@retroreal.co with your order number. We will investigate with the carrier and arrange a replacement or refund.
Contact
Wild Orchid Garden LLC (operating as RetroReal)
5158 Hollywood Blvd
Los Angeles, CA 90027
United States
Email: support@retroreal.co
Business hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time)